Frequently Asked Questions
What is Everhope Initiative?
Everhope Initiative creates thoughtful care packages and comfort items for cancer patients, caregivers, and anyone walking through a difficult season. Every order is prepared with comfort, dignity, and practical support in mind.
Where do you ship?
We currently ship within the United States.
How long does processing take?
Orders are typically processed within 2–3 business days. Once your order ships, you’ll receive tracking information when available.
What shipping options are available?
- Standard shipping: $8, with an estimated transit time of 3–5 business days
- Express shipping: $15, with an estimated transit time of 1–2 business days
Shipping times begin after your order has been processed.
Do you offer pre-orders?
Some special collections and kits may be available for pre-order. The product page will clearly show that an item is a pre-order, along with the expected shipping timing. Please review those details before placing your order.
Can I send an order directly to a patient or caregiver?
Yes. You can use the recipient’s address at checkout when sending a care package as a gift. Please double-check the shipping address before completing your order.
Can I include a gift message?
If gift messaging is available for the item you’re ordering, you’ll see that option during checkout. We’re working to make every delivery feel personal and supportive.
Are items sold individually?
Some products are available individually, while others are offered as part of a curated care package or kit. The product page will explain what is included and whether an item is sold individually.
Do you offer gift cards?
Gift cards are not currently available.
What if I have a question about my order?
Please contact us with your order number and question. We’ll do our best to respond as quickly as possible and help make things right.
What is your return policy?
Please review our Refund Policy for details about eligible returns, exchanges, and order issues.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible. We’ll let you know what options are available based on whether the order has already entered processing or shipped.